Privacy Policy

1. Data Protection Commitment

At Valentino AI, we take your data privacy seriously. As an autonomous strategy firm, we understand that the intelligence we process is your most valuable asset. We are committed to protecting your personal and business information through enterprise-grade security measures.

2. Information We Collect

We collect information necessary to provide our services, including:

• Account information (name, email, business name)
• Usage data and analytics to improve our AI models (anonymized)
• Strategic inputs provided to our autonomous agents

Crucially: We never use your proprietary client data or strategic outputs to train our base models for other users.

3. Security Measures

Our infrastructure is built on world-class cloud providers. We are actively pursuing SOC2 Type II and GDPR compliance. Data is encrypted at rest using AES-256 and in transit using modern TLS.

4. Phone Calls and Text Messages

Valentino AI operates an AI voice agent (“Valerie”) that answers our published phone line and, where permitted, places calls. We record the phone number involved, the time and duration of the call, a transcript of the conversation, and what the agent did during it. We use this to answer your enquiry, to follow up, and to improve the service.

Texts about a call you are already on

During a call, the agent may ask whether it can send you a single text message about that conversation — for example, so you can reply with your email address instead of spelling it out. If you say yes, we record that permission, the number, the call it related to, the time, and the wording you were read. That permission covers only messages about that conversation. It does not give us permission to send you marketing or promotional texts, and it is not treated as though it does. It expires shortly after the call.

Marketing and promotional texts

We only send recurring promotional texts to people who have opted in in writing. That means either ticking the optional, unticked-by-default SMS consent box on a form where you gave us a mobile number, or replying with the confirmation keyword to a message that asked you to confirm. Entering a phone number on a form does not, by itself, opt you in, and consent is never a condition of purchase or of submitting a form.

Our SMS programme

Messages are sent by Valentino AI about your enquiry and about Valentino AI products and services. Message frequency varies. Message and data rates may apply. Reply STOP to any message to unsubscribe, or HELP for help. A STOP applies to every kind of message we send to that number, including conversational ones, and takes effect on our side as well as the carrier’s.

Mobile information

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Your Rights

Under GDPR and other privacy regulations, you have the right to access, rectify, or delete your data. You can export your strategic assets at any time through the dashboard.