Consulting · AI agents · AI Agents
Stop sending after-hours calls to voicemail
We deploy Valentino AI Vanguard voice agents tuned to your operation — trained on your lanes, SOPs, and accessorials, wired to your TMS and CRM. They answer the phone instantly, handle the routine calls, and escalate the ones that need a human.
Moves: % of after-hours calls answered
What we deliver
24/7 ops & dispatch line
A voice agent that picks up on the first ring, day or night, and handles tracking, quote-status, pickup booking, and after-hours dispatch without a coordinator on the clock.
Trained on your operation
The agent's brain is built from your SOPs, lanes, accessorials, and pricing rules — not a generic script. Update it in seconds from the Command Center when something changes.
Actions, not just answers
It books pickups onto your calendar, posts notes and status to your TMS/CRM via webhook, fires SMS confirmations, and routes emergency or high-value calls to an on-call human.
Command Center visibility
Every call recorded, transcribed, and summarized with sentiment and outcome. Minutes-used, call-volume, and lead-conversion analytics in the same place your dashboards live.
How the engagement runs
- 1
Week 1
Call-flow capture
Map the call types worth automating — tracking, quote status, pickup requests, after-hours dispatch, carrier check calls — and the escalation rules behind each.
- 2
Week 2-3
Voice + telephony build
Provision a Twilio number, select or clone the ElevenLabs voice, and engineer the brain against your SOPs and lanes until it handles the routine calls the way your best coordinator would.
- 3
Week 4-5
Actions & integrations
Wire the agent to your TMS/CRM webhooks, calendar booking, and SMS, with role-aware escalation to on-call staff. Validate on real call recordings before it goes live.
- 4
Week 6+
Pilot, measure, expand
Launch on one line or one shift. Measure answered-call rate, after-hours capture, and minutes saved, then expand coverage from the Command Center.
Tech we build on
Voice
Telephony
LLM
Actions
Who this is for
- Forwarders losing after-hours and overflow calls to voicemail.
- Ops teams buried under repetitive tracking and quote-status calls.
- Dispatch desks that cannot staff 24/7 without burning out coordinators.
- Leaders who want every call recorded, transcribed, and measurable.
FAQ
How is this different from the Vanguard product page?
Same engine — this is the forwarder-scoped engagement. Where /vanguard is the general voice-agent product, this consulting service trains the agent on your lanes, SOPs, and accessorials and wires it into your TMS/CRM and the dashboards we build. You can see the underlying product at /vanguard.
Can callers tell they are talking to AI?
The voice runs on ElevenLabs with natural cadence and emotion; in practice most callers cannot tell. When a call needs a person — an escalation, a high-value account, an emergency — the agent routes it to your on-call staff automatically.
What call types can it actually handle?
The routine, high-volume ones: shipment tracking and status, quote-status follow-ups, pickup scheduling, after-hours dispatch intake, and carrier/driver check calls. Anything outside its trained scope is escalated rather than guessed.
Does it integrate with our TMS and the analytics dashboards you build?
Yes. Call outcomes post back via webhook to your TMS/CRM, and call metrics feed the same warehouse as your dashboards — so answered-call rate, after-hours capture, and conversion show up alongside your operational KPIs.
Talk to us about ai voice agents for forwarder operations
30 minutes is usually enough to know whether this is a fit.
Book a consultation